Help & Questions

We’re here to help. Below you’ll find answers to some of the most common questions about ordering from Roots Legacy Co.

HOW LONG DOES IT TAKE TO GET MY ORDER?

Every item at Roots Legacy Co. is made to order. Please allow approximately 1–3 days for production, followed by 9–14 days for shipping.

Estimated total fulfillment time is 10–17 days. Delivery times are estimates and may vary depending on carrier operations, customs processing, holidays, or unexpected delays.

Roots Legacy Co. is a US-based apparel brand. To maintain our custom branding and garment standards, our products are fulfilled through international production partners and shipped to our customers in the United States.

Once your order ships, you’ll receive tracking information by email.

HOW MUCH IS SHIPPING?

Shipping costs are calculated and displayed at checkout before you complete your purchase.

We currently ship to customers within the United States only. While Roots Legacy Co. is based in the US, orders are fulfilled and shipped internationally through our production partners.

Orders containing multiple items may arrive in separate packages.

HOW DO I TRACK MY ORDER?

Once your order ships, a tracking link will be sent to the email address provided at checkout. Please allow some time for tracking information to update.

HOW DO I CHOOSE THE RIGHT SIZE?

Please review the size chart on each product page before ordering. Sizing and fit may vary between products, and our kids’ tees use kids’ sizing.

Because every item is made to order, we cannot offer free replacements or refunds when an incorrect size is selected, except where required by applicable law.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible if you need to change or cancel your order.

If production has not started, we may be able to cancel your order and issue a full refund. Once production begins, changes or cancellations may no longer be possible.

WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT?

If your item arrives damaged, defective, misprinted, or incorrect, please contact us promptly with your order number and clear photos of the issue.

We’ll review the situation and work toward an appropriate resolution, including a replacement or refund when applicable.

WHY DOES MY ORDER SHIP INTERNATIONALLY?

Roots Legacy Co. is proudly based in the United States.

To provide our custom-branded apparel, we work with international production partners who manufacture and fulfill our made-to-order products.

This allows us to maintain the branding and garment selection that are part of the Roots Legacy Co. experience.

Although our products ship internationally, we currently deliver to customers within the United States only.

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

Contact us immediately. If the order has not entered production, we may be able to correct it. Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be sent again.

HOW CAN I CONTACT ROOTS LEGACY CO.?

Email us at Familiallc@rootslegacyco.store or use our Contact page. For questions about an existing order, please include your order number.

Deep Roots. Unshaken Legacy.