Refund policy
Every Roots Legacy Co. piece is printed just for you, so we don't accept returns or exchanges for change of mind or wrong size. Please check the size chart on each product page before ordering.
Damaged, defective, or misprinted? We'll make it right.
Email us at Familiallc@rootslegacyco.store within 7 days of delivery with your order number and clear photos of the issue, and we'll send a free replacement or issue a full refund.
Wrong item received
If you received a different item than you ordered, contact us within 7 days of delivery with your order number and a photo, and we'll send the correct item at no cost.
Lost packages
If your tracking shows no progress or your package hasn't arrived, contact us within 7 days after the estimated delivery date and we'll work with the carrier to resolve it.
Cancellations
Orders go into production quickly. If you need to cancel, contact us as soon as possible — we can cancel and fully refund your order if printing hasn't started yet. Once production begins, we're unable to cancel.
Please note
- We can't cover orders delayed or lost because of an incorrect shipping address entered at checkout.
- Approved refunds are issued to your original payment method. Processing times depend on your bank or card provider.
Questions? Reach us anytime at Familiallc@rootslegacyco.store.